Privacy Policy
At Sex Toys Sydney, we know exactly how much privacy matters when you're shopping for intimate products. We guard your personal information carefully — and we will never share, sell or rent it to third parties.
Our Privacy Commitment
Sex Toys Sydney is committed to protecting the privacy of every customer. Shopping for adult products demands a higher level of trust than ordinary retail, and we treat that responsibility with the seriousness it deserves. This policy sets out plainly what information we collect, why we collect it, how it's used and how it's protected.
By browsing this website and using our services, you agree to the terms described here. Anything unclear? Contact us at any time — every enquiry is handled confidentially.
Information we collect
When you place an order we collect only what's needed to process and deliver it — your name, email address, phone number (optional), billing details and shipping address. Nothing more. This information exists solely to fulfil your order and keep you updated about it.
If you contact our support team, we may keep your email address for follow-up related to your enquiry or order. To stop receiving emails from us at any time, just tell us at sales@aussietoys.au and we'll remove you immediately.
How we use your information
Your personal information is used only for:
- Processing and dispatching your order
- Communicating with you about your order
- Responding to support enquiries
- Improving our website and services
We do not use your information for unsolicited marketing, profiling, or anything beyond what's listed here.
Information sharing
We never sell, rent or give away your personal information to third parties. The single exception: your delivery address is shared with our courier (StarTrack / Australia Post) so your parcel can actually reach you — and only the minimum required for shipping is passed on.
We may be required to disclose information to comply with the law or to prevent fraud — but only to the extent legally required, and never beyond it.
Discreet billing & packaging
Discretion is built into every order. Parcels ship in plain, unmarked packaging with no adult branding anywhere on the outside, and the sender is listed as STM Pty Ltd.
Your bank or credit card statement shows a discreet generic reference — never our store name, never anything hinting at the nature of your purchase. These standards have held since 2002 and they aren't changing.
How We Protect Your Data
SSL Encryption
Every transaction on this website is protected by Secure Socket Layer (SSL) encryption. Payment details are encrypted in transit and your full card number is never displayed or stored by us.
Secure Database
Your personal information sits in a secure database with appropriate safeguards against unauthorised access, modification or disclosure.
Internal Access Controls
Even inside our company, access to customer information is restricted on a need-to-know basis — your data is only handled by the people processing your order.
Cookies & Website Data
How we use cookies
Cookies store session information and make life easier for returning customers — remembering your cart between visits and saving you from re-entering details at checkout.
Our cookies contain no personal information and can't be used to identify you individually. They simply help the website remember preferences and cart contents.
Analytical data
We collect anonymised statistics about which pages are visited, purely for analysis and website improvement. This data is entirely impersonal — it describes traffic patterns, not individual visitors.
Data retention
We keep your information only as long as necessary to maintain our relationship with you and support your orders. We don't hoard data indefinitely, and aged customer data is never sold to anyone.
Policy updates
This policy may be updated from time to time as our business evolves; any changes will appear on this page. We encourage you to check back periodically for the most current version.
Your Rights
Access & correction
You have the right to request a copy of the personal information we hold about you, and to have anything inaccurate corrected. Just contact us to make a request.
Opt-out
Provided your email and changed your mind about hearing from us? Email sales@aussietoys.au at any time and we'll remove you from our records immediately — no questions, no delay.
Questions?
If anything in this policy is unclear, or you have a privacy concern of any kind, please get in touch. We're always happy to help, and every communication is handled with complete confidentiality.
Complaints
If you believe we've mishandled your personal information, contact us first and we'll work to resolve it promptly. You may also contact the Office of the Australian Information Commissioner (OAIC) if you're not satisfied with our response.
Shop with confidence
Your privacy is protected on every order. Plain packaging, discreet billing, SSL-secure checkout. Trusted by Australians since 2002.