Refunds & Returns Policy
If something arrives faulty or we've sent the wrong thing, we'll fix it — quickly, discreetly and at no cost to you. Here's exactly how it works, so there are no surprises.
Our Returns Policy
For health and safety reasons, we can only accept returns of defective or incorrectly shipped items. Because of the intimate nature of what we sell, change-of-mind returns aren't possible once an order has been received — so please read product descriptions carefully before purchasing.
If your product arrives faulty, damaged in transit, or isn't what you ordered, contact us within 30 days of delivery and we'll arrange a full replacement or refund — including covering the return shipping when the error is ours.
What we accept returns for
- Products that are defective or faulty on arrival
- Products that were incorrectly sent (wrong item)
- Products damaged in transit
What we cannot accept returns for
- Change of mind
- Opened or used products
- Products not in original packaging
- Items returned outside the 30-day window
Refunds & replacements
Once your return arrives and we've verified the fault or error, you choose the outcome: a full replacement sent at no extra cost, or a full refund to your original payment method. Let us know your preference when you first contact us.
Shipping charges are refunded when the error was ours or the item was defective on arrival. Please allow up to 3 weeks from when we receive your return for processing and resolution.
Return shipping
If the return is due to a product fault or our error, we cover the return shipping — we'll advise the best way to send it back when you contact us.
When returning an item, please include all extras and accessories that came with the original shipment, packed securely in the original packaging.
How to Return an Item
Check your items immediately
When your order arrives, inspect everything straight away to make sure it's correct and working. The sooner an issue is spotted, the faster we can fix it.
Contact us within 30 days
Reach out via our contact page with your order number, a description of the problem, and a photo if possible. We'll respond promptly and confirm whether the return is approved.
Wait for our approval
Please don't post anything back until we've confirmed the return — once approved, we'll give you the return address and any instructions you need.
Send the item back
Pack the undamaged item securely in its original packaging with a note explaining the reason for return, include all original accessories and extras, and send it to the address we provide.
Receive your replacement or refund
Once we've received and inspected the item, your replacement or refund is processed within 3 weeks — and we'll email you the moment it's done.
Frequently Asked Questions
What if my product stops working after a few weeks?
Contact us — if a product develops a fault within a reasonable time of purchase, we'll work with you to resolve it. Many of our products also carry manufacturer warranties we can help you claim.
I received the wrong product — what do I do?
Our apologies. Contact us straight away with your order number and what you received instead — we'll send the correct item and organise collection of the wrong one at our cost.
My item arrived damaged — can I return it?
Yes. Take photos of the damage and contact us within 30 days — we'll arrange a replacement or refund and cover all return costs.
Can I return a product if I just don't like it?
Unfortunately not — for hygiene reasons, change-of-mind returns aren't possible on intimate products once received. Read descriptions carefully before buying, and if you're unsure, ask us for advice first — we're happy to help you choose.
How long does a refund take to appear?
Once processed on our end, refunds typically appear in your account within 3–5 business days depending on your bank or card provider.
What if I have more questions?
We're always happy to help — head to our contact page and we'll get back to you quickly. Every enquiry is handled with complete confidentiality.
Need to make a return?
Get in touch with our team and we'll sort it out quickly and discreetly.